FAQ

We specialize in nature-powered body care formulations including After Bath Shower Oils, Bar Soap, Bath & Body Oils, Body Butter, Body Creams & Lotions, Body Massage Oils, Body Mists, Body Polishers, Body Scrubs, Body Wash, Cold Pressed Virgin Oils, and Conditioners. Each product is crafted to bring ancient wellness traditions to modern self-care routines.

Yes, we carefully select each ingredient in our formulations to ensure we’re bringing nature’s finest to your skincare routine. Our products feature nature-powered formulations designed to rejuvenate and nourish your skin.

We combine ancient wellness traditions with premium natural ingredients, offering a boutique skincare experience with global accessibility. Each product is formulated with the same dedication we put into our attentive customer service.

Simply browse our collection, add your selected items to cart, and proceed through our secure checkout process. You’ll receive an order confirmation email with your order summary once your purchase is complete.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Orders are processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.

While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a more personalized shopping experience.

We offer two shipping methods:
• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after shipping
• Free Shipping: Complimentary EMS shipping on all orders over $50, delivered within 15-25 business days after shipping

Each order is hand-checked and prepared with care. Please allow 1-2 business days for order processing before your package ships.

Yes, we proudly offer global delivery! However, please note that delivery to some Asian countries and remote locations may not be available at this time. We ship worldwide excluding some remote areas and specific Asian regions.

Once your order ships, you’ll receive a shipping notification email with tracking information. You can use this to follow your package’s journey to your doorstep.

Our carrier partners (DHL, FedEx, and EMS) will follow their standard delivery procedures. Most packages will require signature confirmation or will be left in a safe place at the driver’s discretion. You can use your tracking number to coordinate delivery with the carrier if needed.

We stand behind every product with our satisfaction promise. If you need to return any item, we offer a generous 15-day return policy from the date you receive your order.

Please contact our customer care team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process.

To be eligible for return, items must be unused, in their original packaging, and in the same condition as when you received them. Due to the nature of personal care products, we cannot accept returns on opened or used items for health and safety reasons.

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The timing of when the funds appear in your account depends on your payment method and financial institution.

Our dedicated customer care team is here to help with any questions or concerns. You can reach us at [email protected]. We typically respond within 24-48 hours during business days.

Our store address is 2564 Brooke Street, Sugar Land, US 77487. While we primarily operate online, this is our business headquarters where we carefully prepare each order with the same dedication we put into formulating our products.

All our packages are sent in safe, discreet packaging that protects your products during transit. While we don’t currently offer special gift wrapping, our elegant packaging makes any order feel like a special treat.